GENERAL TERMS AND CONDITIONS FOR APPLICATIONS AND WEB BOOKINGS
TAXITIME SWEDEN – Terms and Conditions
Effective Date: 01-Jan-2025
Last Updated: 01-Jan-2025
Welcome to TAXITIME SWEDEN, a premier taxi service provider in Sweden. These General Terms and Conditions (“Terms”) govern the use of our taxi booking services provided through our website, mobile application, and call center (collectively, “Platforms”). These Terms establish the conditions under which TAXITIME SWEDEN offers its services to customers who wish to book a taxi ride.
By using our Platforms to book a taxi ride, you agree to these Terms. If you do not accept these Terms, you are not permitted to access or use the Services. TAXITIME SWEDEN may amend these Terms from time to time, and any updates will be effective upon posting. Continued use of our services after updates signifies your acceptance of the amended Terms.
TAXITIME SWEDEN operates as a taxi booking platform that allows users to request rides from licensed and authorized taxi drivers. Unless otherwise agreed in writing, we do not provide transportation services directly but facilitate the booking of rides with third-party independent drivers and taxi companies (“Service Providers”).
When a user books a ride, they enter into a direct contract with the Service Provider responsible for the taxi ride. TAXITIME SWEDEN acts as an intermediary between the user and the Service Provider by transmitting booking details and confirmation of the trip. By using our services, you acknowledge and accept that:
TAXITIME SWEDEN is not responsible for the performance of the taxi ride; all transportation services are provided by independent third parties.
The availability of taxis is subject to location, time, demand, and traffic conditions.
Information displayed on our Platforms, such as estimated arrival times and fare calculations, is based on data from Service Providers and may be subject to change.
When you request a ride through our Platforms, our system processes your booking request and attempts to match it with an available taxi near your location.
Once a Service Provider confirms the ride, you will receive an automatic confirmation notification.
You must review the booking confirmation details carefully and contact us immediately if any information is incorrect.
The estimated arrival time of your taxi depends on several factors, including driver availability, real-time traffic conditions, and external disruptions such as weather or roadwork.
You are responsible for ensuring your contact information is accurate and reachable at the time of booking.
If you are not at the designated pickup location at the agreed time, the driver may cancel the trip, and cancellation fees may apply.
TAXITIME SWEDEN is not liable for any delays caused by unforeseen circumstances beyond our control.
Free Cancellation: You may cancel your booking before a driver has been dispatched without incurring any fees.
Late Cancellation: If a driver has already been assigned to your trip and is en route to your location, a cancellation fee may be applied.
No-show Fees: If you fail to show up at the designated pickup location without canceling the ride, you may be charged a no-show fee equivalent to the base fare of the ride.
The following conditions of transport shall apply when a CUSTOMER books a ride with TAXITIME SWEDEN:
The CUSTOMER must provide accurate details when making a booking, including:
Total number of passengers.
Number of children and their weight (as required by Swedish law for child car seats).
Number, size, and weight of luggage.
Any special requirements, including oversized luggage, extra baggage, or pets (which must be mentioned in advance).
If a CUSTOMER fails to specify these details in the booking, and the driver is unable to accommodate the request upon arrival, the driver reserves the right to refuse transport.
After booking confirmation, the CUSTOMER will receive details of the pickup time and location.
The CUSTOMER must arrive on time at the pickup location.
If the assigned vehicle or chauffeur changes, the CUSTOMER will receive updated details via email or SMS.
The chauffeur will identify the CUSTOMER using a signboard with the CUSTOMER’s name.
Cancellations are free of charge up to 24 hours before the scheduled pickup.
If canceled less than 24 hours before pickup, or if the CUSTOMER fails to show up, a 100% cancellation fee applies.
Changes to booking time or destination are allowed up to 2 hours before pickup.
If rebooking occurs after this period, a new fare will be calculated.
If an airline, bus, or train delay affects pickup, the CUSTOMER must notify TAXITIME SWEDEN immediately.
If a CUSTOMER does not arrive within 30 minutes of the scheduled pickup time and is unreachable via phone, it will be considered a no-show, and the full fare will be charged.
If additional waiting time is needed, the CUSTOMER must inform TAXITIME SWEDEN in advance.
In unavoidable circumstances (e.g., vehicle breakdown), an alternative vehicle may be provided.
In rare cases, the ride may be canceled, and any pre-paid amount refunded.
Passengers must behave appropriately and respect the driver and vehicle.
Smoking is prohibited in the vehicle.
Seat belts must be worn at all times.
Fares are based on fixed prices, including waiting times, tolls, and parking fees as agreed at booking.
Additional charges may apply for:
Excess luggage
Extra stops
Extended waiting times
Route changes
To access and use our booking services, you must create an account and register with valid credentials.
You must be at least 18 years old to create an account.
Users are required to provide accurate personal details, including name, phone number, and payment details (optional).
You are responsible for maintaining the confidentiality of your login details and must notify us immediately if you suspect any unauthorized access to your account.
TAXITIME SWEDEN offers multiple payment options, including:
Credit/Debit Cards (Visa, Mastercard, AMEX)
PayPal
Cash Payment (where applicable)
For card or PayPal payments:
A pre-authorization hold may be placed on your card up to 3 hours before pickup to ensure sufficient funds are available.
If a payment authorization fails, your booking may be automatically canceled.
Upon trip completion, the final charge will be processed, and an electronic receipt will be sent to your email.
By enabling location-sharing features on our Platforms, you grant us permission to:
Locate and match you with the nearest available taxi.
Provide real-time trip updates and estimated arrival times.
Enhance the accuracy of pickup and drop-off locations.
You may modify or disable location-sharing preferences in your mobile device settings at any time.
All content, branding, software, and digital infrastructure associated with TAXITIME SWEDEN are protected by intellectual property laws. By using our Platforms, you agree not to:
Copy, distribute, or modify our digital content without written permission.
Use automated tools (scrapers, bots, etc.) to access or extract data from our Platforms.
Engage in activities that disrupt or impair our services.
Unauthorized use of our intellectual property may result in legal action.
To the maximum extent permitted by law, TAXITIME SWEDEN shall not be held responsible for:
Personal injuries or property damage arising from the use of taxi services.
Service interruptions caused by technical failures, network issues, or force majeure events.
Any direct or indirect losses, including lost profits, resulting from reliance on our Platforms.
In any claim arising out of these Terms, TAXITIME SWEDEN’s liability is limited to the total amount paid for the taxi booking in question.
These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes that arise from these Terms shall be resolved through:
Negotiation & Mediation – Initial efforts to settle disputes amicably.
Swedish Courts – If mediation fails, legal proceedings shall be handled in the Swedish jurisdiction.
TAXITIME SWEDEN values your privacy and processes all personal data in compliance with the General Data Protection Regulation (GDPR). For details on how we collect, use, and store personal information, please review our Privacy Policy.
For any questions or support regarding these Terms, please contact us:
Email: info@taxitime.se
PRIVACY POLICY
TAXITIME SWEDEN – Comprehensive Data Protection Policy
Effective Date: 01-Jan-2025 Last Updated: 01-Jan-2025
Welcome to TAXITIME SWEDEN. We are committed to ensuring the security and protection of the personal data we process and to providing a compliant and consistent approach to data protection in accordance with the General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and other applicable European and international privacy laws.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our services via our website, mobile applications, and digital platforms. It also outlines your rights and how you can exercise them.
By using our services, you consent to the processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.
We collect different types of personal data depending on how you interact with TAXITIME SWEDEN.
When you use our services, you provide us with:
Personal Identification Data – Full name, phone number, email address, and profile picture.
Account Credentials – Username, password, security preferences, and multi-factor authentication settings.
Booking & Ride Information – Pickup/drop-off locations, ride history, payment method, trip duration, and ride preferences.
Communication Records – Messages with customer support, driver interactions, and feedback submissions.
When you interact with our services, we may collect:
Device & Usage Information – IP address, device type, browser version, app version, and system configurations.
Location Data (if enabled) – GPS-based pickup, route, and destination data, geofencing for service availability, and estimated arrival times.
Cookies & Tracking Data – Stored to enhance user experience, secure sessions, and prevent fraud.
We may receive data from:
Payment Processors (Stripe, PayPal, etc.) – To verify transactions securely and detect fraudulent activity.
Analytics Providers (Google Analytics, etc.) – To track performance, detect usability issues, and optimize services.
Social Media Platforms – If you log in using social accounts for authentication and engagement tracking.
We process personal data under these legal bases:
Performance of a Contract – To fulfill ride bookings and service agreements as per your requests.
Legitimate Interests – To enhance security, prevent fraud, optimize user experience, and improve operational efficiencies.
Legal Obligations – To comply with tax, financial, regulatory, and law enforcement requirements.
Consent – For optional data processing such as marketing communications and personalized services.
We process your data for the following purposes:
To Provide and Improve Our Services – Manage ride bookings, handle payments, optimize route efficiency, and enhance customer experience.
To Ensure Security & Fraud Prevention – Monitor suspicious activities, detect unauthorized transactions, and prevent fraudulent behavior.
To Offer Customer Support – Respond to service inquiries, resolve ride-related issues, and handle complaints effectively.
To Communicate With You – Send ride confirmations, updates on trip progress, account notifications, and safety alerts.
To Conduct Analytics & Service Enhancements – Improve navigation, enhance driver performance, and ensure seamless service operations.
To Comply with Legal & Regulatory Requirements – Retain financial records for auditing, comply with tax obligations, and support law enforcement if required.
The following conditions of transport shall apply when a CUSTOMER books a ride with TAXITIME SWEDEN:
The CUSTOMER must provide accurate details when making a booking, including:
Total number of passengers.
Number of children and their weight (as required by Swedish law for child car seats).
Number, size, and weight of luggage.
Any special requirements, including oversized luggage, extra baggage, or pets (which must be mentioned in advance).
If a CUSTOMER fails to specify these details in the booking, and the driver is unable to accommodate the request upon arrival, the driver reserves the right to refuse transport.
After booking confirmation, the CUSTOMER will receive details of the pickup time and location.
The CUSTOMER must arrive on time at the pickup location.
If the assigned vehicle or chauffeur changes, the CUSTOMER will receive updated details via email or SMS.
The chauffeur will identify the CUSTOMER using a signboard with the CUSTOMER’s name.
Cancellations are free of charge up to 24 hours before the scheduled pickup.
If canceled less than 24 hours before pickup, or if the CUSTOMER fails to show up, a 100% cancellation fee applies.
Changes to booking time or destination are allowed up to 2 hours before pickup.
If rebooking occurs after this period, a new fare will be calculated.
If an airline, bus, or train delay affects pickup, the CUSTOMER must notify TAXITIME SWEDEN immediately.
If a CUSTOMER does not arrive within 30 minutes of the scheduled pickup time and is unreachable via phone, it will be considered a no-show, and the full fare will be charged.
If additional waiting time is needed, the CUSTOMER must inform TAXITIME SWEDEN in advance.
In unavoidable circumstances (e.g., vehicle breakdown), an alternative vehicle may be provided.
In rare cases, the ride may be canceled, and any pre-paid amount refunded.
Passengers must behave appropriately and respect the driver and vehicle.
Smoking is prohibited in the vehicle.
Seat belts must be worn at all times.
Fares are based on fixed prices, including waiting times, tolls, and parking fees as agreed at booking.
Additional charges may apply for:
Excess luggage
Extra stops
Extended waiting times
Route changes
We never sell your personal data. However, we share certain information with trusted partners to deliver services while maintaining full data protection.
Stripe, PayPal, etc. – To process secure payments and verify transaction legitimacy. All financial data is encrypted and handled by PCI-DSS-compliant payment providers.
Twilio (SMS service provider) – For sending ride confirmations, driver details, and trip updates securely.
Google Maps API – For navigation, real-time route tracking, and ensuring service availability across different regions.
Google Analytics – For tracking performance metrics, identifying system bugs, and ensuring platform optimization. Users can opt out of tracking here.
We may disclose personal data when required by legal authorities, court orders, or governmental regulatory bodies in compliance with Swedish and EU laws.
We store your data only as long as necessary for the following purposes:
User Account Data – Retained as long as the account remains active and for up to 12 months after closure for compliance reasons.
Booking & Payment Records – Retained for 7 years as mandated by tax authorities.
Location Data – Stored temporarily for operational use and anonymized for service improvements.
Marketing Preferences – Retained until a user explicitly opts out.
Data Encryption – All sensitive data is encrypted using advanced cryptographic standards.
Access Control – Only authorized personnel have limited access to stored data under strict security protocols.
Regular Security Audits – Comprehensive security assessments are conducted periodically to ensure compliance with privacy laws.
You have the following rights regarding your personal data:
Right to Access – Request a copy of your stored data at any time.
Right to Rectification – Correct any outdated, inaccurate, or incomplete data.
Right to Erasure (“Right to Be Forgotten”) – Request deletion of your data unless legally required to retain it.
Right to Restriction of Processing – Limit how your data is used for specific purposes.
Right to Object – Withdraw consent for marketing communications or non-essential data processing.
Right to Data Portability – Request a transfer of your data to another service provider.
To exercise any of these rights, contact us at info@taxitime.se.
We may update this policy periodically. Any significant changes will be communicated via email or posted notifications. Users are encouraged to review this policy regularly.
For inquiries regarding this Privacy Policy, reach out to us:
Email: info@taxitime.se
