PRIVACY POLICY
TAXITIME SWEDEN – Comprehensive Data Protection Policy
Effective Date: 01-Jan-2025 Last Updated: 01-Jan-2025
Welcome to TAXITIME SWEDEN. We are committed to ensuring the security and protection of the personal data we process and to providing a compliant and consistent approach to data protection in accordance with the General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and other applicable European and international privacy laws.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our services via our website, mobile applications, and digital platforms. It also outlines your rights and how you can exercise them.
By using our services, you consent to the processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.
We collect different types of personal data depending on how you interact with TAXITIME SWEDEN.
When you use our services, you provide us with:
Personal Identification Data – Full name, phone number, email address, and profile picture.
Account Credentials – Username, password, security preferences, and multi-factor authentication settings.
Booking & Ride Information – Pickup/drop-off locations, ride history, payment method, trip duration, and ride preferences.
Communication Records – Messages with customer support, driver interactions, and feedback submissions.
When you interact with our services, we may collect:
Device & Usage Information – IP address, device type, browser version, app version, and system configurations.
Location Data (if enabled) – GPS-based pickup, route, and destination data, geofencing for service availability, and estimated arrival times.
Cookies & Tracking Data – Stored to enhance user experience, secure sessions, and prevent fraud.
We may receive data from:
Payment Processors (Stripe, PayPal, etc.) – To verify transactions securely and detect fraudulent activity.
Analytics Providers (Google Analytics, etc.) – To track performance, detect usability issues, and optimize services.
Social Media Platforms – If you log in using social accounts for authentication and engagement tracking.
We process personal data under these legal bases:
Performance of a Contract – To fulfill ride bookings and service agreements as per your requests.
Legitimate Interests – To enhance security, prevent fraud, optimize user experience, and improve operational efficiencies.
Legal Obligations – To comply with tax, financial, regulatory, and law enforcement requirements.
Consent – For optional data processing such as marketing communications and personalized services.
We process your data for the following purposes:
To Provide and Improve Our Services – Manage ride bookings, handle payments, optimize route efficiency, and enhance customer experience.
To Ensure Security & Fraud Prevention – Monitor suspicious activities, detect unauthorized transactions, and prevent fraudulent behavior.
To Offer Customer Support – Respond to service inquiries, resolve ride-related issues, and handle complaints effectively.
To Communicate With You – Send ride confirmations, updates on trip progress, account notifications, and safety alerts.
To Conduct Analytics & Service Enhancements – Improve navigation, enhance driver performance, and ensure seamless service operations.
To Comply with Legal & Regulatory Requirements – Retain financial records for auditing, comply with tax obligations, and support law enforcement if required.
We never sell your personal data. However, we share certain information with trusted partners to deliver services while maintaining full data protection.
Stripe, PayPal, etc. – To process secure payments and verify transaction legitimacy. All financial data is encrypted and handled by PCI-DSS-compliant payment providers.
Twilio (SMS service provider) – For sending ride confirmations, driver details, and trip updates securely.
Google Maps API – For navigation, real-time route tracking, and ensuring service availability across different regions.
Google Analytics – For tracking performance metrics, identifying system bugs, and ensuring platform optimization. Users can opt out of tracking here.
We may disclose personal data when required by legal authorities, court orders, or governmental regulatory bodies in compliance with Swedish and EU laws.
We store your data only as long as necessary for the following purposes:
User Account Data – Retained as long as the account remains active and for up to 12 months after closure for compliance reasons.
Booking & Payment Records – Retained for 7 years as mandated by tax authorities.
Location Data – Stored temporarily for operational use and anonymized for service improvements.
Marketing Preferences – Retained until a user explicitly opts out.
Data Encryption – All sensitive data is encrypted using advanced cryptographic standards.
Access Control – Only authorized personnel have limited access to stored data under strict security protocols.
Regular Security Audits – Comprehensive security assessments are conducted periodically to ensure compliance with privacy laws.
You have the following rights regarding your personal data:
Right to Access – Request a copy of your stored data at any time.
Right to Rectification – Correct any outdated, inaccurate, or incomplete data.
Right to Erasure (“Right to Be Forgotten”) – Request deletion of your data unless legally required to retain it.
Right to Restriction of Processing – Limit how your data is used for specific purposes.
Right to Object – Withdraw consent for marketing communications or non-essential data processing.
Right to Data Portability – Request a transfer of your data to another service provider.
To exercise any of these rights, contact us at info@taxitime.se.
We may update this policy periodically. Any significant changes will be communicated via email or posted notifications. Users are encouraged to review this policy regularly.
For inquiries regarding this Privacy Policy, reach out to us:
Email: info@taxitime.se
